Orders for Q-Links are normally dispatched within 1-2 days by Royal Mail and require a signature on receipt.

UK Mainland Post and Packaging: Free.

UK Non-Mainland: £4.99

EU: £5.99

Rest of the World: £12.99

Chains and Replacement Cords are sent by First Class Royal Mail and are normally dispatched within 1-2 days.

UK Post and Packaging Free.

All orders will be dispatched within 14 days, unless otherwise informed.

Once we have posted your order we cannot accept any responsiblity for any delays in your order reaching you.

Damaged Orders.

Any damages must be reported within 48 hours of receiving your order.Royal Mail may request that the damaged items be posted to them for further investigation. Damaged items will be replaced.

Lost Deliveries

If for any reason your order is lost or received with items missing, we will submit an investigation with Royal Mail. Once that process has been resolved and if the investigation by Royal Mail is found in your favour, we will dispatch the missing or loss items to you.

Customs

When ordering goods from outside the UK, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges.

Failure To Collect Order After Card Has Been Left By Courier

If our courier, Royal Mail, have attempted to leave your order and you are not at your delivery address they will leave you a card. Your order will be kept at their local depot for at least 10 days.

If you fail to collect your package, or arrange for it to be redelivered it will be returned to us, and we will be charged for this return. Once we have received the uncollected package we will inform you, usually by email and ask you how you would like it resent. We will charge you for the original posting and the return fees (typically £5.30 each way for one Q-Link), our prices include postage from us to you one time only.

IMPORTANT.

Any claims for damaged goods after 48 hours of receipt will not be accepted. This is a condition of the shipping insurance that we use.